Plush Care Instructions
Please note that large and giant plushies may come vacuum sealed. Please let them air out in the sun for at least 24 hours to retain their original shape.
Use the delicate, hand wash, or gentle cycle setting on your washing machine, along with cold water to help keep colors from fading.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any customs or duties fees?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
When will my item ship?
If you order an in-stock item your order will ship within 1 - 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 10-30 working days after dispatch, but may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@kawaiimerchandise.com
Can I cancel my order?
You can change or cancel an order within 3 hours. Please contact us at support@kawaiimerchandise.com