Big Eyed Turtle Plush

Please find some conversions from CM to IN (For the United States) of some of our most popular plush toy sizes. Measurements may be off by 1 - 5cm due to the nature of how PP cotton expands and compresses.

FREE SHIPPING ON ORDERS OVER 30$

We are glad to bring our customers great value and service. That’s why we provide free shipping on orders over 30$ from our warehouses by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Shipping Time: 10 - 30 Business

Max delivery time: 45 business days.

*This doesn’t include our 2-5 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Plush Care Instructions

Please note that large and giant plushies may come vacuum sealed. Please let them air out in the sun for at least 24 hours to retain their original shape.

Use the delicate, hand wash, or gentle cycle setting on your washing machine, along with cold water to help keep colors from fading.

Will I be charged any customs or duties fees?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

When will my item ship?

If you order an in-stock item your order will ship within 1 - 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS, USPS, which usually takes 10-30 working days after dispatch, but may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@kawaiimerchandise.com

Can I cancel my order?

You can change or cancel an order within 3 hours. Please contact us at support@kawaiimerchandise.com